RoadFS Detail Memoirs with Robert Wrasman

Extreme Mobile Inspections - a scramble to restore electricity

Unless you've been living in a hole you know Hurricane Sandy ravished much of the north eastern seaboard. Particularly ravaged by Sandy were New York, New Jersey and Connecticut.  One of my customers, Certified Electrical (http://www.cei-ny.com) not only weathered the storm but are now involved in the largest inspection endeavor they've undertaken.

Before power can safely be turned every building has to be inspected in the Suffolk County, NY area. Anthony Ceriello owner of Certified Electrical told me, "There are over 20,000 homes in the immediate area that have to be inspected before electricity can be turned on. All of our guys are scrambling to complete these inspections amidst taking care of their own homes.  Getting fuel to drive around town is a challenge and with a Noreaster bearing down on us the urgency is even more critical."

The ability to conduct inspections with a mobile device has been critical to inspecting every home. With limited or no cellular coverage, working independent of a connection has been essential to the inspection process.  Inspections are created on the fly using a tablet device and ZenTouch as inspectors literally go house to house. "The devastation is unbelieveable! The extreme environment we are working under is incredible.", commented Anthony.

Tentants are understandably anxious to get power restored as over 3.5 million have been without power since Hurricane Sandy hit October 29th . Once inspections are completed tenants receive a certificate, printed on special county approved green paper, authorizing power to be restored. This mobile generated certificate serves as the golden ticket to a warm sanctuary while rebuilding a home and community.

Jody Sedrick

Enterprise Mobility Strategist, Follow me on Twitter: @jodysedrick and @zenewareinc

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Zenware | ZenTouch

Mobile, Mobile Everywhere

Field Service Assistant app for
 "Spreading the Good Word"

Field Service Assistant app for "Spreading the Good Word" This afternoon I took a few moments to explore the web and app stores for new field service mobile apps that have come on to the market. During my search I stumbled upon an app called Field Service Assistant . Thinking it was a field service app I clicked on the link. To my surprise it actually turned out to be an iPhone app to help Jehovah's Witnesses track their missionary efforts. Curious I browsed through the various screenshots that gave an overview of the apps capabilities. I was impressed by the number of items they can track with their app. Here is a brief list

1. Volunteer time 
2. Number of Books 
3. Number of Brochures 
4. Number of Magazines 
5. Revisits including quantity of visits and contact information 
6. Total Service Hours 
7. Email reports 
8. User Management 
9. Sharing 
10. Notes 
11. Multiple language support 

I was reminded again how mobility is permeating every aspect of our lives from business, travel, entertainment, shopping and even religion. It seems the only limit is our imagination, creativity and innovation.

Jody Sedrick

Enterprise Mobility Strategist, Follow me on Twitter: @jodysedrick and @zenewareinc

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Zenware

Felix Baumgartner - Data Visualization helps set up the perfect jump

Last week Felix Baumgartner made history when he SMASHED the previous free fall sky diving record of 19 miles and jumped from a staggering 24 miles. The world literally watched in awe, wonder and anticipation as it was broadcast live from YouTube.

Being a bit of a adrenalin junky I watched a myriad of news reports, video compilations and Red Bull Stratos official videos. One video in particular caught my attention from the Red Bull YouTube Channel that highlights the team behind the record breaking jump.


Now watch it again and pay attention to the section where Joe Kittinger the previous record holder and Meteorologist, Don Day talk about the jump from :20 to 1:03.

The thing that caught my eye was the absolute attention to detail. The Red Bull team was working with every bit of data available to best predict the future - to best predict the perfect outcome.  Notice the power of information that was continually flowing to the meteorologist -- all at his fingertips. Every bit of data was visually presented in a manner that enabled him to make immediate analysis of field conditions to help mission control know when and how to dispatch the Red Bull Stratos team.

This same kind of data visualization implemented into mobile businesses can empower companies to better manage their mobile teams.  What kind of data are you gathering and more importantly visualizing from the field that will help you best predict the future outcome of your company? The ability to quickly visualize interpret and act on data patterns can signification impact business.  In the spirit of Colonel John Boyd's OODA model, with the right data not only can you observe you can orientate, decide and most importantly act now to help best serve your customers, manage your team and ensure your companies growth.

Related Links
Data Visualization - Real Time Visibility and Mobile Data
Tribto [Official] Felix Baumgartner freefall from the edge of space with New
CNN - Felix Baumgartner Stratosphere Jump 2012

Jody Sedrick

Enterprise Mobility Strategist, Follow me on Twitter: @jodysedrick and @zenewareinc

LinkedIn Profile 
Zenware

Data Visualization - Real-time Visibility and Mobile Data

You’ve heard it said a thousand times “A picture is worth a 1000 words”. 

Cliché?  Probably more often than not, but this weekend this saying really hit home.  Some of my buddies we’re hunting in the mountains of Idaho when they got lost.  

Yes they had a mobile GPS device that gave them their GPS coordinates but they had no map to determine the direction they should go. To make things worse the smoke from nearby fires was so thick they couldn’t see notable landmarks to get a bearing. They were so remote the only other communication method they had was a satellite phone.

Yes they had data but they had no way to interpret or visualize the data to make a decision in the field.

This is a critical point in the utilization of mobile apps. Providing data is not enough. The key is presenting real time data in a visualization layer that provides REAL meaning to the user.

If my hunter friends had a mobile device that incorporated GPS coordinates with topographical maps and a compass they would have easily been able to reestablish their position and decide on the best path to safety. Instead they were stranded with limited data and had to call for outside help using a satellite phone to have someone interpret the data and provide the information needed to get back to base camp safely. Yes they had data, but the data was irrelevant without some way to visualize or interpret the meaning of the data. It was comparable to having a “You Are Here” map with no other information than a dot.

With limited interpretable data my hunter friends could not act independently. They had to call in for guidance from those at home base that had better tools to ascertain the best route forward. The support crew back home were in a key position to evaluate the hunters known GPS location against on-line topographical maps, fire information gleaned from the Idaho Fish & Game websites, deciding which fellow hunter could most quickly get to their area if needed and provide instructions to the lost hunters.

Mobile Data Visualization

Many companies are implementing mobile solutions in the same way.   They provide a smattering of information without providing the ancillary data. Mobile reps are thus forced to rely on the home office to help make decision.  Armed with interpretable data mobile reps and managers can act immediately. Further, they can see data connections and patterns that matter. 

In fully integrated mobile solutions mobile data from field personnel can update corporate systems immediately. With a continual flow of interpretable data senior managers are in a position to see the bigger picture and can identify resource gaps, reallocate personnel, analyzing trends, identify shrinking inventories and much more.  The speed to manage and make decisions is exponentially increased as managers not only have data but they have the ancillary data that is instantaneously understandable enabling them to make the right decision for their customers, staff and company

Some industries are incorporating data visualization in unique ways. Here are a couple of examples

Natural Gas Industry – Tank Inspections: 
The team at Zenware has been developing some interesting mobile data visualizations components for the Natural Gas Industry.  Color based prioritization enables field reps to at a glance ascertain the priority level of preventive maintenance calls that need to be included in their weekly visits; Red current day, Yellow within 3 days, Brown within 7 days and White within 30 days.  These priority levels are set systematically based on the current date. This allows field crews to manage work autonomously. Managers are empowered because not only do they have management tools that enable them to adjust priority schedules they also have a graphical display of region that includes real-time location of personnel, natural gas tanks in the area, last sites visited and related color coded priority levels. I think of it as “follow the dots” taken to the next level.

Automotive Industry – PDR (Paintless Dent Repair)

Enterprise mobile solutions combined with data visualization tools are majorly impacting companies that provide new car prep and other auto detailing services to automotive dealerships.  Complete mobile ERP solutions are not only helping manage mobile service employees and service tickets, but also providing CEOs and CFOs a real time view into the current health of the company.

Data visualization tools are presenting mobile generated data in a visually rich manner to show profitability of regions, stores, managers even a look into the efficiency and profitability of a specific employee. Company leaders can instantaneously evaluate gross margins on every service offered, identify product lines that are diminishing or increasing in sales, valuate efficiencies of team members based on time spent on each project and more. Visually rich data presentation is providing the mechanism to drill down to the minute details helping companies fine-tune every aspect of their business.

Mobile data visualization is critical for all industry sectors. The ability for company leaders to quickly visualize, interpret and act on data patterns can significantly impact business. Gone are the days of culling through Excel sheets. Businesses that are implementing data visualization tools into their mobile applications are seeing significant improvements in customer management, inventory management, customer satisfaction, increased productivity and more.

Remember data is meaningless without context. Question is can you see clearly what your data is telling you?

Some Interesting presentations on Data Visualization

David McCandless: The beauty of data visualization http://www.youtube.com/watch?v=pLqjQ55tz-U

Hans Rosling: No More boring Data

http://youtu.be/hVimVzgtD6w

Jody Sedrick

Enterprise Mobility Strategist, Follow me on Twitter: @jodysedrick and @zenewareinc

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Zenware

Shopping Lists Just Got Smarter with GPS Notifications

Download Now

For the past couple of weeks my team has been working on a brand new iPhone application for a client. The premise behind the application is to remind you that you have a shopping list not based on time, but rather based on your location.

The app is ideal for the busy mom, student or professional who is out and about.

The application works like this:

1. Create a shopping list.
   Your list can be for groceries, hardware supplies, electronics what ever.
2. Assign items to a store
   As you add an item to the list you can assign it to a store. The app provides built-in integration Google Maps enabling you to search for stores by name based on your current location.
3. Conduct business as usual
   Drive around town as you would normally through the day. The app doesn't even have to be initiated as it works in the background. When you are in the vicinity of a store that has assigned shopping items a visual and audio alert will inform you that you are in the vicinity of the store and ask you to open or ignore your list.

It's really that simple. The application is fully location aware based on the GeoFence parameters that you configure in the settings. Now when you are within 1 mile, 1/2 mile or even in the parking lot you can be notified that you have a shopping list.

We are now exploring other ways that we can incorporate this into this other applications. Imagine what could be done with:

1. Location based marketing based on your shopping list
2. Field Service notifications - accept or reject a new job based on where I am
3. Notify customers of the pending arrival of a technician based on their location
4. Initiate time tracking based on a technician's arrival or departure on a site.
5. Show other customers in my current area

With location based services integrated into your shopping list you can now say like one of the first users, "You just made my smartphone a little smarter."

Jody Sedrick

Enterprise Mobility Strategist, Follow me on Twitter: @jodysedrick and @zenewareinc

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Zenware

The Key to BYOD? It’s the Data, Of Course

This article was originally posted on the Chief Mobility Officer Blog presented by Visage
http://visagemobile.com/mobilityblog/2012/09/13/the-key-to-byod-its-the-data-of-course/ 

The Key to BYOD? It’s the Data, Of Course

By Jody Sedrick | September 13, 2012

Millions of smartphones have invaded the workplace in recent years — and millions more are on the way. But it’s not the devices themselves that deserve so much of the chatter surrounding “BYOD.” Yes, legions of workers have made their smartphones and tablets integral parts of both their professional and personal lives. But for CIOs and CEOs, it isn’t the device they’re bringing that matters at all — it’s the invaluable data streams that course through them when they’re on the job.
Everyone can discuss and debate which device, what platform, which apps — but at a higher level, the end-game is all about the data. Forward-thinking technology managers are looking to get access to actionable mobility data to drive business, not just distribute phones. After all, the devices are simply the empty conduits of that data. And the data holds the keys to streamlining communication, tracking user behavior, managing costs and a host of other key business functions.

Smart Mobile Management

With the proliferation of smartphones and ease of access to data, companies are managing BYOD policies whether they want to admit it or not. Some are implementing new processes to get on top of all that data and put it to work. Others aren’t yet up to speed — and are increasingly prone to leaving their organizations vulnerable to security breaches, out-of-control spending and behavior, and unclear (or nonexistent) employee communication policies.
Smart mobility management means having the tools and technology to securely manage the constant data exchanges between your mobile workforce, back-end systems and inventory, assets, customer services, and more. The process needs to consider personal privacy, ease of adoption, and effective management of company data. Where can mobility data make a difference to the bottom line? Naturally, it varies from industry to industry. In just one sector —  field service — here’s what mobility data is helping enable:

1. Improved visibility to work assigned to field service crews, which fosters reduced fuel costs, travel times, and first-time fix rates.
2. Improved job assignments based on immediate availability, current location, or skill set.
3. Increased productivity due to more efficient planning of resources.
4. Improved inventory control with real-time visibility into parts on hand.
5. Increased collection rates with mobile invoicing at the time of service.
6. Improved customer interactions, with access to historical data that enables sales professional to follow up on services offered.

New companion strategies to BYOD, including Mobile Application Management (MAM) and Mobile Device Management (MDM), are evolving to help companies manage their data.These solutions provide ways to distribute applications and data to approved employee devices, corporate- or personally owned, while providing tools to support them in the field. Companies can set data encryption criteria, establish role-based access to data, and set parameters for deleting data or decommissioning a device from the system.
Ultimately, BYOD and companion mobility strategies are all about empowering your business and employees by securely delivering the right data, at the right time, to the right employee and device.
More: How to Safeguard Your Mobile Devices Against Security Breaches and Outages.

Image used under Creative Commons by Flickr user TIC Colombia.

Jody Sedrick

Enterprise Mobility Strategist, Follow me on Twitter: @jodysedrick and @zenewareinc

LinkedIn Profile 
Zenware